Recently I came across a blog by a Gartner Analyst which discusses about top 5 questions that lingers over the minds of decision makers in different organizations. The answers for the top 5 questions are explained in simple manner which will clear the air over the BPM implementations.
Last week we signed off a complex process automation project of handling customer complaints with Airline major Oman air. This project is supposed to bring in accountability and expected to reduce the cycle time by more than half in closing a customer complaint.
The challenge as well as the opportunity here is to continuously improve the process to attain maximum efficiency and better customer relations. This demands architecture of flexibility, which was one of the key areas we were focusing from the starting of the project.
Looking to save money, improve customer service, streamline processes and create ability to adapt to business changes? All with the core intention of making your business more profitable; then a core solution lies in automating your business processes.