Process Automation for Customer Complaint Management

June 29th, 2009

Last week we signed off a complex process automation project of handling customer complaints with Airline major Oman air. This project is supposed to bring in accountability and expected to reduce the cycle time by more than half in closing a customer complaint.
The challenge as well as the opportunity here is to continuously improve the process to attain maximum efficiency and better customer relations.  This demands architecture of flexibility, which was one of the key areas we were focusing from the starting of the project.

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Jayaraj Airlines Solutions, BPM , ,

Mylyn:Integrate Bugzilla with Eclipse

June 20th, 2009

What is it?….

Mylyn is a simple eclipse plugin that helps you to manage your bugzilla bugs with in the eclispe platform. In other words you don’t need to use your email any more to get bugzilla bugs. Read more…

aneesh Custom Application Development, PHP , ,

Bijith’s Interview in Read It India

June 10th, 2009

Recently Bijith had an interview with Read It India. Bijith talks about his passion for entrepreneurship and how it turned out to be a successful venture called “Aufait Technologies”. Bijith also spoke about Aufait’s core focus and the market offerings. Various other topics like Aufait’s recent spun off “Greenlemon”, Aufait’s strength, Growth plan, strategies to ride against the recession wave, IT industry’s future were also discussed.

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Anvar TK Featured Blogs, Management , ,

Automation for Business Success

May 11th, 2009

Looking to save money, improve customer service, streamline processes and create ability to adapt to business changes? All with the core intention of making your business more profitable; then a core solution lies in automating your business processes.

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Anvar TK BPM ,

Aufait Making Headlines

March 24th, 2009

When economic recession is gripping the world, the news of job losses, salary cut is all what can be heard everywhere; Aufait is hitting the headlines with good news. Recently IIM Kozhikode and IIM Indore invited Aufait for their campus recruitment for their outgoing batches. Aufait proudly accepted the request and recruited two vibrant marketing professionals from IIMK to join the family of ‘Aufaitians’-Mr. Shamant Rao and Mr. DineshKumar. Thus Aufait made history by becoming the first company from the region to conduct campus recruitment from IIMK and joined the list of multinational companies with millions of turnover in the IIM’s recruiters list. Aufait has already lead other companies by getting first NASSCOM membership from the region.

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Jayaraj Featured Blogs, HR, Management , , ,

Aufaitians @barcamp4

February 20th, 2009

Last week many Aufaitians had an opportunity to partake in 4th BarCamp at IIM Kozhikode , enjoying the beauty of Malabar. The event walked away with few memorable tips on mindmap using FreeMind, unconference, etc.

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Rafjith Noor Mahal HR, Management ,

Aufait Bundles its Internet Marketing and Creative Expertise as Greenlemon

February 11th, 2009

Aufait has always been in the forefront when it comes to creating exceptionally brilliant online presence for its clients. Now, our creative and marketing teams join hands for scripting yet another success story. We’re all set to relaunch the expertize under the new company called Greenlemon, the Internet Marketing and Web Design Company, first of its kind in the region focusing on pure on-line branding services.

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Admin Featured Blogs, Management, Sales & Marketing , , ,