Creating a comprehensive mobile app for an Airline service provider is quite a challenge in many aspects. Since an Airline depends on a multitude of third party vendors and solutions for its core operations, bringing every such solution onto one seamless platform to provide a unified customer experience is a hectic job. This emphasizes the need for impeccable planning , regular productive interactions with the vendors , learning and adapting different standards, complying with different technology platforms not to mention the user experience and other factors like security, maintainability and performance.
According to a recent news in Times of Oman, Oman Air’s website, www.omanair.com, has been acclaimed as one of the airline industry’s best. The site has been included in a comprehensive round-up of “The Best Airline Website Designs”, published by leading international design magazine Onextrapixel.
Last week we signed off a complex process automation project of handling customer complaints with Airline major Oman air. This project is supposed to bring in accountability and expected to reduce the cycle time by more than half in closing a customer complaint.
The challenge as well as the opportunity here is to continuously improve the process to attain maximum efficiency and better customer relations. This demands architecture of flexibility, which was one of the key areas we were focusing from the starting of the project.