It is not very uncommon to see people uttering BPM and workflow interchangeably. For them BPM is nothing but synonym of workflow. But there are world of differences between these two terms and let us see few among them. Read more…
Last week we signed off a complex process automation project of handling customer complaints with Airline major Oman air. This project is supposed to bring in accountability and expected to reduce the cycle time by more than half in closing a customer complaint.
The challenge as well as the opportunity here is to continuously improve the process to attain maximum efficiency and better customer relations. This demands architecture of flexibility, which was one of the key areas we were focusing from the starting of the project.
Looking to save money, improve customer service, streamline processes and create ability to adapt to business changes? All with the core intention of making your business more profitable; then a core solution lies in automating your business processes.
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