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Key Findings AIIM’s 2009 Industry Watch report on BPM

December 7th, 2009
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Key Findings AIIM’s 2009 Industry Watch report on BPM

  • 63% of responding organizations consider the importance of BPM to be significant or imperative.
  • Hard-dollar savings from “Improving process throughput” and “Reducing process steps” are the two biggest drivers for BPM, followed by “Improving accuracy and repeatability”.
  • 49% of organizations achieved payback of their investment in BPM tools within 18 months and a further 23% within two years. Additional projects are taking around 8 months on average to complete.
  • 62% of those polled consider they have only addressed 1/5th of the potentially profitable BPM projects.
  • Accounts payable and accounts receivable processes showed the strongest success factors, followed by customer support cases, proposals and contracts, and claims processing.
  • In a third of organizations, BPM projects are likely to be initiated by Line of Business managers, whilst in another third,IT take the lead.
  • Integration with other systems is the biggest technical challenge faced by our respondents.
  • The strongest indicator for successful BPM processes is the presence of an existing process owner.
  • 35% report that they have applied BPM to scanning all incoming mail.
  • 6% are currently extending managed processes across the supply chain, but 19% have plans to do so.
  • Just 4% of organizations are currently outsourcing BPM-enabled processes but this is set to rise to 18% in the future.
  • In this sample, organizations are most likely to use BPM functions within DM/ECM systems (26%), followed by those using specific BPM functions in enterprise suites. Third is custom development and middleware, ahead of dedicated BPM suites (13%).
  • 11% of organizations currently use BPM functions in SharePoint, and this is set to treble to 34% in the future, largely from new BPM users, and particularly in mid-sized organizations.
  • Spending on BPM licenses looks set for a net increase over the next 12 months, with spending on BPM services and consultancy set to increase significantly.
  • 36% look to buy their BPM tools from their existing ECM supplier, with 25% buying best-of-breed tools, and 23% preferring dedicated BPM suites.

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