Top 5 Questions on BPM Adoption
Recently I came across a blog by a Gartner Analyst which discusses about top 5 questions that lingers over the minds of decision makers in different organizations. The answers for the top 5 questions are explained in simple manner which will clear the air over the BPM implementations.
BPM as a Management Discipline is at a maturity stage where the organizations that took initial lead in implementing BPM are taking their efforts in to a new level altogether.
But the list of fast followers keep extending as the success stories of BPM implementations soars high. These followers follow most of the conferences and symposiums related to BPM and been the dominant question askers. Below are the top 5 questions that were voiced in every forum.
What are the benefits of BPM?
This question is mainly from organizations who want to attempt BPM in near future. There is good news for them which are based on the research and surveys. Rates of Return runs north above 20% and payback period is less than a year for large efforts. Interestingly, for more scoped efforts pay back can be as fast as 90 days.
How should I get started?
It is always advisable not to immediately jump into buying BPM products. Instead spend time on educating the stakeholders, employees and other users about BPM and buy in their confidence. Also working on some Proof of Concept (POCs) will give clear idea about BPM as a concept, product and its capabilities. This stage will help in process discovery which is essential in early stage. Process modeling tools can help in the endeavor but it is not necessary.
How do I set up organizational support?
Establishing a process Competency group is vital for any BPM initiative. Making a small group of process experts to work on POC projects will do the trick. This is important before going into a fully fledged BPM implementation with clearly defined roles.
Which BPM technologies should I use?
It is suggested that technologies with good enough process modeling tools should be used initially, but sometimes setting up a good process model and iterating in a BPMS will also work. Keep in mind that looking wide for context and drilling deep for benefits in a time bounded manner works well.
How do Business Rules help BPM?
It is good for the business rules to be agile when some parts of the process are volatile. Identifying the likely change points in the business process and taking help of business rules to handle these points will make the process agile and flexible. BPM Suites provides intuitive interfaces where business users can easily change the business rules by themselves without any assistance from the IT team. In advanced situations, business rules will help in decision making and goal oriented flows.