Recently I came across a blog by a Gartner Analyst which discusses about top 5 questions that lingers over the minds of decision makers in different organizations. The answers for the top 5 questions are explained in simple manner which will clear the air over the BPM implementations.
Initially ERP was introduced as a package composed of best practices frameworks. ERP takes care of all the core business processes across the departments. But it failed miserably to integrate with other external systems and business partners. Another major drawback of ERPs is its rigid structure which gives little scope for customization. Hence the organizations are forced to adjust their business processes to fit the standardized process models embedded in the ERP. This puts IT ahead of business where it should be the other way around.
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